INFORMATION / Contact us → hello@kelpieswim.com.au

AUSTRALIA / SHIPPING PAID BY KELPIE ON ALL ORDERS

Complimentary Australia Post Express tracked shipping. Estimated delivery: 1–2 business days for metro areas.

WORLDWIDE / SHIPPING + DDP PAID BY KELPIE ON ALL ORDERS

Complimentary Australia Post International Express shipping. Duties & taxes are paid by Kelpie. You will not be charged additional import duties or taxes on delivery. International delivery times vary by destination. If your country is available at checkout, we can ship to you. North America: 3–8 business days New Zealand: 4–9 business days Asia: 3–8 business days Europe: 4–9 business days Middle East: 3–8 business days Africa: 4–9 business days Estimated delivery times are provided by Australia Post and may vary by destination, customs clearance and local delivery conditions. Overseas disruptions mean deliveries may take longer than usual. For the latest information, view https://auspost.com.au/disruptions-and-updates/international-service-updates

FIT GUARANTEE

We want you to feel completely confident in your fit. If you’re unsure about your size, our team is here to help. Send us a DM or email before ordering and we’ll provide a personalised sizing consultation to help you find the right fit. And if your order arrives and it isn’t quite right, you’re covered. Free returns: Return your item within 30 days, free of charge. Exchanges: We’re happy to exchange your item for another size, subject to availability. Store credit: Prefer to choose something else? We can issue store credit for the full value of your returned item. Refunds: You can also choose a refund to your original payment method. Once your return has been received and approved, your refund will be processed to the original payment method.

HOW TO RETURN

To request a return, email [your email] with your order number. Returns are complimentary within 30 days of delivery. Items must be unworn, unwashed and in their original condition, with hygiene protection intact.

ORDERS

Orders are processed within 1–2 business days from our studio in Sydney, Australia. Once your order has been dispatched, you’ll receive tracking by email. Orders placed on weekends or public holidays are processed on the next business day. If you need to change or cancel an order, contact us as soon as possible — once an order has been dispatched, it cannot be changed. All products thoroughly checked before sending. If your order arrives damaged or does not arrive within the expected delivery window, contact us and we'll assist with the carrier.

PRODUCT

Recycled fabric Double lined UPF 50+ Chlorine and saltwater resistant Quick drying Odour resistant Designed in Sydney Made in China

CARE

Cold hand wash Do not bleach Do not tumble dry Do not iron Do not wring Rinse with fresh water after swimming Dry flat in shade

WHAT DOES INDEPENDENT MEAN?

Kelpie is independently owned and operated. We are not part of a large fashion group or backed by a major corporation or investor. Every collection, product and decision is made independently, allowing us to move differently and make decisions with the brand and the people who wear it in mind. Everything you see — from the design of each piece to the photography, creative direction, writing, website and day-to-day running of the brand — is done by a real person. We have deliberately chosen not to make the founder the face of Kelpie. The clothes, the creation and the world they invite you into come first. Being independent gives us the freedom to work differently. We produce in smaller quantities, work closely with our manufacturers and make decisions carefully rather than following the pace or priorities of a larger company.

Questions? Contact us → hello@kelpieswim.com.au