Details
Customer Support
kelpiesupport@pm.me
General Inquires / Press / PR
kelpiestudio@pm.me
Kelpie Swim is currently active and processing orders. We’re here for any questions you may have, kelpiesupport@pm.me
Orders are processed within 1–3 business days from Sydney, Australia, with all shipments sent via complimentary express delivery services.
We currently ship to Australia, New Zealand, the United States, Hong Kong, Singapore, Japan, South Korea, and Switzerland, with delivery timeframes varying by destination and calculated at checkout.
All orders are shipped on a duties-paid (DDP) basis, meaning import duties and taxes are included for standard orders at checkout. Full details are outlined in our shipping policy https://kelpieswim.com.au/policies/shipping-policy
All orders are processed securely through Shopify checkout. Once your order is placed, you will receive a confirmation email immediately, followed by tracking details once your order has been dispatched. You can also view your tracking details anytime via your customer portal.
Each order is carefully packed in sealed protective packaging and shipped in rigid mailers to ensure it arrives in excellent condition.
Full-priced items may be returned within 14 days of delivery for refunds or store credit provided they are unworn and intact; swimwear is final sale. Further information is outlined in our refund policy https://kelpieswim.com.au/policies/refund-policy
Select styles are offered via pre-order; timelines are indicative and may shift during production, with dispatch occurring once complete. Restocks not guaranteed.
Pieces range in sizes 2XS–2XL, fitting true to size with specific details found in product descriptions. Get in touch with us at kelpiesupport@pm.me if you have questions about a specific piece.
We use Proton Mail (https://proton.me/mail) as our primary email provider to send and receive communications. Proton Mail provides encrypted email services, which means that your communications with us via email are protected with industry-standard encryption in transit and, where supported, at rest. We recommend that you avoid sending highly sensitive information (such as full payment details or passwords) via email. Find our privacy policy here https://kelpieswim.com.au/policies/privacy-policy
Customer service: Monday–Thursday, 10am–2pm AEST