Information

For customer support, contact kelpiesupport@pm.me.

For general enquiries, press, collaborations or PR, contact kelpiestudio@pm.me.

Customer service is available Monday–Friday, 10:00am–2:00pm AEST.

Kelpie Swim is currently active and processing orders. If you require assistance selecting a size or have a question regarding your order, please contact our Client Services team at kelpiesupport@pm.me

We currently ship to Australia, New Zealand, the United States, Hong Kong, Singapore, Japan, South Korea and Switzerland.

Complimentary express shipping included.

All international orders are shipped on a Delivered Duty Paid (DDP) basis, meaning duties and taxes are included at checkout where applicable. Delivery estimates are calculated at checkout.

Full details are outlined in our shipping policyhttps://kelpieswim.com.au/policies/shipping-policy

Orders are processed within 1–3 business days from Sydney, Australia and dispatched via complimentary express shipping.

Every order is carefully packed in sealed protective packaging and shipped in recyclable rigid mailers to help ensure it arrives safely and in excellent condition.

Once your order has been shipped, you'll receive a confirmation email with tracking details. You can also view your order status through your customer account.

Full details are outlined in our shipping policyhttps://kelpieswim.com.au/policies/shipping-policy

We begin processing orders shortly after they are placed.

If you need to make a change or cancel your order, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes once an order has entered processing.

If your order arrives damaged or you receive an incorrect item, please contact kelpiesupport@pm.me within 24 hours of delivery, including your order number and photographs of the item. We'll review the issue and work to resolve it as quickly as possible.

Full-priced items may be returned within 14 days of delivery for a store credit, provided they are unworn, unwashed and returned in their original condition.

Further information is outlined in our refund policy https://kelpieswim.com.au/policies/refund-policy

Select styles may be available for pre-order, with estimated dispatch dates provided on the product page. Timelines are indicative and may change during production.

Our collections are produced in limited quantities to reduce waste and may not be restocked. We recommend joining the waitlist or subscribing to our newsletter for future release notifications.

Depending on the product, our swimwear ranges in sizes 2XS–2XL and is designed to fit true to size.

Each product page includes detailed fit notes and sizing information. If you require assistance selecting a size, please contact kelpiesupport@pm.me before placing your order.

Kelpie Swim is an independent Australian swimwear label. Every collection, print and campaign is conceived and designed in-house in Sydney, Australia before being responsibly manufactured by specialist swimwear makers in China using premium recycled fabrics.

To extend the life of your swimwear, rinse thoroughly after each wear, hand wash in cold water with a mild detergent and lay flat to dry in the shade.

Avoid bleach, tumble drying, ironing and rough surfaces that may damage the fabric.

Yes. All orders are processed securely through Shopify Checkout using industry-standard security measures.

We use Proton Mail for customer communications, providing encrypted email services for added privacy. While your emails are protected during transmission, we recommend avoiding the inclusion of highly sensitive information, such as passwords or complete payment details.

For more information about how we collect and protect your personal information, please refer to our Privacy Policy https://kelpieswim.com.au/policies/privacy-policy